FAQs

Check In/Check Out Times

Our check in time is 4:00pm MST. Our check out time is 11:00am MST.

Please note that early check ins and late check outs generally cannot be accommodated during the summer season and over holiday seasons.

Deposit & Cancellation Policies

We require the reservation to be paid in full at the time of booking. The reservation is fully refundable, less a $25.00 processing fee, up to your designated cancellation policy.

Our cancellation policies range from 72 hours up to 30 days, dependent on time of year and how your reservation was booked.

We do recommend purchasing trip insurance to cover any unforeseen issues such as illness/death and travel delays. Reservations will not be refunded or discounted for airline or weather delays/cancellations. Please contact us for further questions about cancellation policies.

Cancellation & Deposit policies may vary when booking with a third party or travel agency.

Weather Averages

MonthAverage High in °FAverage Low in °F
January296
February338
March4419
April5426
May6431
June7437
July8242
August8140
September7132
October5825
November3917
December287

Distances to parks and other landmarks

  • Historic Jackson Town Square: 4.5 blocks (less than 0.5 miles)
  • Grand Teton National Park – Moose Junction Entrance: 12 miles
  • Grand Teton National Park – Moran Junction Entrance: 30 miles
  • Yellowstone National Park South Entrance: 55 miles
  • Jackson Hole Mountain Resort/Teton Village: 13 miles
  • Grand Targhee Ski Resort: 45 miles
  • Jackson Hole Airport: 9 miles
  • Idaho Falls Airport: 90 miles
  • Salt Lake City International Airport: 282 miles
  • Denver International Airport: 518 miles

Airport info + Transportation

Jackson Hole Airport is 9 miles from Rustic Inn and is the closest airport to the Jackson Hole Area. We offer an airport shuttle between the hours of 7:00am-11:00pm daily and require at least 24 hours advance notice to schedule. Our airport shuttle services inbound and outbound flights only and cannot be reserved for rental car pick ups or drop offs.

Airlines that service JH Airport: Delta, United, American

Taxi Services, Uber, and Lyft are available if your flight is outside of our shuttle hours

Resort Fee

Our 7.75% resort fee is included in your grand total quoted at the time of booking. The resort fee includes Wi-Fi throughout the property, daily hot buffet breakfast, two bottles of water in your room daily, use of the pool, hot tub, sauna, towel service at the pool, use of the fitness facility, shuttle services, 24 hour concierge services, daily housekeeping, on-site parking, complimentary fishing pole rentals (seasonal), and access to our nature preserve area featuring multiple fire pits (Seasonal).

Shipping/Receiving packages

Shipping Address

475 N Cache St, PO Box 14250, Jackson, WY 83001

All packages must be shipping via UPS or FedEx

Please include the first and last name on your reservation and arrival date

Receiving fees will be applied per package and are based on weight, please follow link for details.

For any items shipped by the hotel, guests are responsible for the cost of shipping plus a $20 handling fee

Rental Cars

    1. In-town Options
      • Dollar
      • Thrifty
      • National
      • Alamo
    2. Options at Jackson Hole Airport
      • *Please note we cannot offer shuttle services to/from Jackson Hole Airport for rental car pick-ups or drop-offs
      • Avis/Budget
      • Hertz
      • Enterprise

Pet Policy

We do not allow pets on our property or in any of our guest rooms. Failure to comply with this policy may result in a $250 fine and/or the forfeiture of your reservation deposit.

What is your deposit policy?

We require the reservation to be paid in full at the time of booking. The reservation is fully refundable, less a $25.00 processing fee, up to your designated cancellation policy which varies by season and how your reservation was booked. We do recommend purchasing trip insurance to cover any unforeseen issues such as illness/death and travel delays. Please contact us for further questions about cancellation policies.

Do you offer roll-aways, cots, and/or cribs?

We do not. For cribs or pack-n-plays, we work with a company called JH Baby Gear that will set them up and bring them down for the guest. Please call (307) 690-6540 for direct booking.

How many days do you need in Jackson Hole?

It’s up to you and depends whether you like a fast-paced vacation with days packed full of site-seeing and adventures or whether you appreciate a more leisurely approach to travel. Five to seven days is usually a good amount of time.

What is the best time of year to go to Jackson Hole?

If you want to go skiing, the answer is obvious: winter! Otherwise, April, May, September, and October are usually recommended as the best times of year to visit Jackson Hole.

What is Jackson Hole famous for?

Some people know Jackson Hole as a celebrity vacation spot, while others know it for its skiing or prime location near Yellowstone National Park. To us locals, Jackson Hole is famous for its friendly folks, unspoiled nature, and that magical feeling that you just can’t find anywhere else.

How far is Jackson Hole from Jackson, WY?

Jackson Hole is about 12 miles northwest of Jackson, WY.

What are the top attractions to visit in Jackson Hole?

According to visitor ratings on TripAdvisor, the top attractions in Jackson Hole are the town square, the National Elk Refuge, the National Museum of Wildlife Art, Laurance Rockefeller Preserve, the Jackson Hole Rodeo, Rendezvous Mountain, Antelope Flats, the Jackson Hole Aerial Tram, Antler Arches, and the Images of Nature Gallery by Thomas Mangelsen.

What is there to do in downtown Jackson Hole?

Downtown Jackson Hole has excellent dining and shopping, but what you might not know is that it’s a great location to explore the fine arts. Jackson Hole Playhouse is Wyoming’s longest running professional theater and downtown Jackson Hole is home to many fine art galleries.

How do people dress in Jackson Hole?

In Jackson Hole, we keep it casual. Be prepared for weather fluctuations by wearing layers. Jeans, denim jackets, and tees are just fine here.